How do I return an item? Refund/Return Policy: Any return must have an RMA number. All returns must be shipped to our return center, not our store. The store can not and will not accept any deliveries. We are not responsible for any losses due to failed delivery, or as a result of shipping to our store, or for returning without an RMA. We accept returns for exchange or refund
7 calendar days after delivery of the product. At our sole discretion after 7
calendar days, we will offer an exchange or store credit only. Items must be in
"new, unaltered and unused condition". Definition of new, unaltered
and unused condition is: • without showing signs of wear or
damage in any way • within 7 calendar days of the delivery
date (after 7 days no returns are allowed) • must not be a special order or a
custom order • unless noted that it cannot be
returned or has a different return policy time period other than that 7 days
noted in that item's particular item
description.
If an item is received with shipping damage or is
incorrectly shipped by us please contact the carrier and Customer Support immediately. Items
that are defective and are warranted by manufacturer must be handled with the manufacturer. Items that you did not order but
received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection
of item(s) once we receive it.
Buyers Remorse. There is a 20% restocking fee for
returned items that are not being exchanged and are not damaged. Again you MUST
contact us within 7 days if you intend to return ANY item back to our return center.
Items returned to us AFTER 7 days and WITHOUT contacting us, will NOT be
refunded.
Customer is responsible for all shipping
costs if seller is not at fault. 919-589-3618 |